Frequently Asked Questions

Yes! Reform RX has partnered with Klarna to offer simple financing— making it easier to bring home a Reform RX.

Financing is available from 0-24.99% APR, and are subject to Klarna approval, based on a soft credit check and historical Klarna usage.

Please contact Klarna Customer Support for further explanation. The Klarna team can be reached by phone at 844-KLARNA1 (844-552-7621), by online chat in the Klarna Shopping app, or by visiting https://www.klarna.com/us/customer-service/

Please note that the Reform RX All-Access Membership is required, priced at $39/mo. Minimum 12 month term applies.

If you are not satisfied with your Reform RX, you can request a return within 14 days from time of delivery.

Reform RX’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Reform RX Warranty.

Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Reform RX.  Returns will be charged an additional return shipping fee of $300 or more for Reform RX, depending on your location.

If your Reform RX is returned in a damaged condition, with missing parts, or otherwise has signs of abuse, Reform RX reserves the right to refuse a refund or to charge additional restocking fees, at Reform RX’s sole discretion.

To initiate a return, please contact us at support@reformrx.com 

Returns Policy

Yes. Reform RX warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery. 

Reform RX warrants the components and all original parts of the Reform RX - straps and loops, custom sticky mats, Signature Springs against defects in workmanship and materials for a period of 12 months from the date of original delivery.

Reform RX warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.

For more information visit https://www.reformrx.com/pages/equipment-limited-home-use-warranty

Your estimated shipping month will be listed on our website at time of purchase. This will also be detailed in your pre-order confirmation email. At present, shipping lead times from date of purchase are approximately 20-25 weeks. 

For further information, please contact our Member Support Team via hello@reformrx.com.

When an order has been placed, we are unable to guarantee we will be able to cancel it prior to it being shipped.

You can request a cancelation by contacting the Member Support Team via hello@reformrx.com. Our team will handle your request accordingly. 

Please note that if your order is canceled after it has been shipped, fees associated with shipping, delivery and set-up can not be refunded.

Refunds can take up to approximately 5-14 working days, and processing times can vary depending on banks. 

The maximum user weight capacity is limited to 375lbs. The Reform RX’s smart spine range is tested for users up to 6’7" height.

There is no minimum size, weight, or build for using Reform RX. It's one of the most versatile pieces of fitness equipment for smaller or younger athletes. However, the minimum age for use is 13 years.

Note: Use of the Reform RX by anyone under the age of thirteen (13) is not permitted.

Reform RX is recommended for ages 13 and up. Use of the Reform RX by anyone under the age of thirteen (13) is not permitted.

(Note: This is primarily for compliance with online protection requirements for minors. 13 is the minimum age to create an account and interact with our connected fitness and community experiences.)

Pilates socks that have grip points are recommended for comfort and traction when using the RX but are not essential. 

While this is completely up to your personal preference, we can suggest a few best practices for what to wear while training on the RX:

• Generally opt for comfortable exercise clothes.

• Slim-fitting leggings or shorts work well on Reform RX. Avoid long or flowing clothes, especially anything that could potentially become caught in the sliding carriage (use your own best discretion on this.)

• We recommend wearing Pilates grip socks for comfort and traction. 

• Long hair should be tied up.

We have a dedicated page on our website where you can view and download the Reform RX User Manual. Click here to access your User Manual.

Reform RX does not currently support alternate input devices of this type. While they may show up in the Bluetooth pairing menu, they will not be able to work correctly with Reform RX.

Footprint

Length - 127 inches (with touchscreen tablet) 

Width - 27.5 inches

Height - 30.5 inches

Weight

Bed - 230lbs

Bed with tablet  - 244lbs

User Height Range - 4'10" to 6'7"

Weight Limit - 375lbs

Sounds and Screen

Size - 21.5"

Resolutions - 1920 x 1080 FHD

WiFi - 802. 11a

RAM/Memory - 2GB/16GB

Bluetooth - BT 5.0

Sensor NFC

We recommend a dedicated 10 Mbps of bandwidth for Reform RX to ensure smooth streaming and a seamless connected-fitness experience.

This should be well-within the capability of most homes that use a Broadband internet service (Cable, Fiber etc.)

Yes, to pair your Reform RX reformer with your Bluetooth headphones or earphones, press the 'settings' icon on your RX touchscreen tablet. Your RX will search for available devices and you can begin the pairing process. 

Yes, the Reform RX reformer is compatible with both WHOOP and Polar heart monitoring wearable devices.

The RX springs are housed in the Smart Spine of the Reform RX.  As a user you only need to press down on the colour coded buttons to engage the resistance, and simply lift up to release the resistance. 

The colour coded buttons are equipped with the following weight:

Green: 22lbs

Blue: 33lbs

Red & White: 44lbs

Reform RX is a commercial grade quality reformer and is therefore designed to endure heavy use, whether in your home or in a commercial setting.

Our designers underwent a rigorous two-year testing period, which involved running millions of cycles to ensure both the longevity and durability of the RX. 

The RX reformer's components are both water and sweat resistant.  

As part of our Reform RX Membership, you will have access to our ever-growing library of classes, which range from 20-60 minutes. Reform RX classes are designed specific to user goals including endurance, flexibility, strength and weight loss. 

With the membership, you'll be able to follow other RX users to be inspired by the workouts they're completing on their reformer. 

Additionally, you can access your post-workout analysis after every class, which includes a breakdown of total calories burned, total power output and average heart rate.

Up to 8 user accounts can be created under one membership, so your friends and family can enjoy all the health and wellbeing benefits that Reform RX offers.

*Membership is priced at $39 per month and has a 12 month minimum term requirement.

Yes, absolutely! One paid membership provides you with access to create and store up to eight individual accounts. 

The Reform RX requires a minimum 12-month membership ($39/mo) as part of your purchase. If you choose not to renew your membership after the 12 months, your Reform RX will operate as a fully functional, commercial grade reformer however you will no longer be able to access our class library, community and post-workout analysis.

Our All-Access Membership costs $49 per month* (*minimum 12 month contract). By purchasing a subscription you will get full access to all of Reform RX’s available classes, content, and features. 

We have an ever-growing library of 100+ classes with classes ranging from 5mins-45 mins across four key genres: cardio, flexibility, strength and how to. Users can select classes specific to personal fitness goals such as endurance, strength, weight loss and flexibility.  Our world-leading instructors offers classes for beginner, intermediate and advanced levels. 

The All-Access Membership means you'll be able to receive post-class analysis of your workout performance.

Connect with and motivate other RX users via the Community function of our platform. With one paid subscription, you'll be able to create up to 8 accounts, so your friends and family can all enjoy the health and wellbeing benefits that Reform RX has to offer.

Our programs are designed with goals as the focus. If your goal is to improve your cardiovascular endurance or targeted muscle tone or perhaps weight loss than you can find the programme that meets your goals across our three levels. 

Our world-leading instructors teach reformer Pilates in a dynamic, contemporary style. The classes are broken into four sections: Strength, Cardio, Flexibility and How-to, and are also split into beginner, intermediate and advanced level, so will all vary in pace. 

To view sample classes, please visit our YouTube channel.

Yes! Our classes are split into three levels to allow for progressive training, these are: beginner, intermediate and advanced. If you're only starting off on your reformer Pilates journey, we have a fantastic selection of 'how-to' videos, where your RX instructor will guide you through a detailed breakdown of key exercises. We recommend you spend time working through these as a starting point when you receive your Reform RX, before moving on to our beginner classes and programs.

Warm-up will get you ready, physically and mentally, for an upcoming RX workout.

Cool Down is designed to help you recover and relax after any class.

How To is the lowest intensity category targeted at educating the user of exercises with a focus on form.

Strength / Cardio / Flexibility - Pre-recorded workouts at various difficulty levels:

Strength is moderate in intensity, with toning muscular endurance as the primary benefits.

Cardio delivers the most vigorous and challenging workout, available across three varying levels, enabling you to test your limits and offering a full spectrum of cardio and endurance training to improve heart health.

Flexibility is moderate in intensity with a focus on decreasing muscular stiffness and increasing range of motion for overall improved physical performance.